Avast is a cybersecurity company that offers a range of digital security solutions, including antivirus software. [1] The company is now owned by Gen Digital, which was formed in 2022 through the merger of Avast and NortonLifeLock (formerly Symantec). [1] Avast provides customer service through various channels, including phone, email, and an online contact form. [1] [2] The company's mailing address is Pikrtova 1737/1a, 140 00 Prague 4, Nusle, Czech Republic. [1] Executive customer service contacts include Leena Elias (Product and E-commerce), Patrick Schwind (Customer Support and Services), and Vincent Pilette (Chief Executive), all with email addresses ending in @gendigital.com. [1]

According to www.iAsk.Ai - Ask AI:

Avast's customer service operates 24 hours a day, 7 days a week, with Sunday being the least busy day and Thursday being the most busy. [2] The average hold time for customer service calls is approximately 3 minutes, though this can vary, with Wednesdays experiencing the longest waits and Thursdays the shortest. [2] [3] Customers frequently contact Avast for issues related to activation/cancellation, refunds, payments, and charges. [3] While some customers report dissatisfaction with the support received, with one source rating Avast Software Customer Service at 1.5 out of 5, others have found ways to resolve their issues. [3] For instance, the email address helpdesk@avast.com is a common point of contact for customer service. [2] Additionally, Avast has an online customer service submission form available on their website. [2] Some customers have reported experiences with third-party support groups claiming to be Avast support, which have led to accusations of scams and aggressive upselling of services. [4] These third-party services have been described as attempting to sell expensive services for issues that may not exist or can be resolved through free channels. [4] It is important to distinguish between official Avast support and these third-party entities. [4] For official support, customers can utilize the provided contact information, including the email address customerservice@avast.com and the online contact form. [1] [2] [3]